Privacy Policy

Last Updated: September 2026

At Engagium Technologies, we respect your privacy and are committed to protecting the information you provide while using our website, products, and services. This Privacy Policy explains how we collect, use, store, and protect information when you visit engagium.in or use any Engagium product or service.

1. About Engagium

Engagium Technologies provides digital business solutions including Google Review Management, AI Website Builder, QR Menu & Order Management, Digital V-Card & NFC, CRM, business automation, and related services.

For the purposes of this Privacy Policy, “Engagium,” “we,” “us,” or “our” refers to Engagium Technologies.

2. Information We Collect

Depending on how you use our services, we may collect the following information:

Account Information

Name
Email address
Phone number
Business name
Business address
Login credentials and account information

Business Information

Business name and contact details
Business category
Business website
Business profile information
Products and services
Business logos, images, menus, and other content uploaded by you

Google Business Profile Information

Where you choose to connect your Google Business Profile with Engagium, we may process information necessary to provide features such as review management, review responses, Google Posts, analytics, and profile management.

We only access information and permissions that are necessary for the connected functionality.

Customer and Review Information

Depending on the product you use, information may include:

Customer names
Customer contact information
Reviews and feedback
Review ratings
Messages or review-request information
Business interaction data

You are responsible for ensuring that you have the appropriate rights and permissions to provide customer information to Engagium.

Payment Information

Payments may be processed through third-party payment providers. Engagium generally does not directly store complete credit card, debit card, or banking credentials.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Technical Information

We may automatically collect certain technical information, including:

IP address
Browser type
Device information
Operating system
Usage information
Log information
Approximate location derived from technical information

3. How We Use Your Information

We may use collected information to:

Create and manage your account
Provide and operate our products and services
Process subscriptions and payments
Provide customer support
Manage Google reviews and business profiles when authorized
Send automated review requests where enabled
Generate AI-powered review replies and content
Create and schedule Google Posts where enabled
Improve our products and services
Monitor security and prevent fraud or misuse
Communicate important account and service updates
Send promotional communications where permitted
Analyze product usage and performance
Comply with applicable laws and legal obligations

4. AI-Powered Features

Some Engagium features use artificial intelligence to generate content such as review responses, Google Posts, promotional content, or other business-related material.

Information provided to these features may be processed to generate the requested output.

AI-generated content should be reviewed by the customer before publishing. Engagium does not guarantee that every AI-generated response or piece of content will be accurate, complete, or suitable for every situation.

5. Google Services

Certain Engagium features may integrate with Google services, including Google Business Profile.

When you connect a Google account or Google Business Profile, Engagium may access information and perform actions permitted by the permissions you authorize.

You can revoke access to connected third-party services through the relevant third-party account settings.

Engagium is not responsible for the privacy practices, policies, or availability of third-party services.

6. WhatsApp, SMS and Communication Services

Certain Engagium features may allow businesses to communicate with their customers through WhatsApp, SMS, email, or other communication channels.

Where these features are enabled, relevant customer information may be processed to facilitate such communications.

Customers using these features are responsible for ensuring that their communications comply with applicable laws, regulations, platform policies, and consent requirements.

7. Cookies and Similar Technologies

Engagium may use cookies and similar technologies to:

Keep users logged in
Remember preferences
Improve website functionality
Understand website usage
Analyze performance
Improve our services

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers when necessary to operate our business and provide our services, including providers involved in:

Payment processing
Cloud hosting
Email and communication services
WhatsApp or SMS services
Analytics
AI services
Security and infrastructure
Customer support

We may also disclose information when required by law, legal process, government authority, or to protect our rights, users, services, or property.

9. Data Security

We take reasonable technical and organizational measures to protect information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online service or electronic transmission can be guaranteed to be completely secure.

10. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

When information is no longer required, we may delete or anonymize it in accordance with our operational and legal requirements.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of information where legally applicable
Withdraw certain consents
Request information about how your data is processed

To make a privacy-related request, contact us using the details provided below.

12. Children's Privacy

Our services are intended for businesses and are not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

13. Third-Party Links and Services

Our website or products may contain links or integrations to third-party websites and services.

We are not responsible for the privacy practices, content, security, or policies of third-party services.

We recommend reviewing the privacy policies of third-party services before using them.

14. Business Customer Responsibility

If you use Engagium to collect, manage, or process information belonging to your customers, you are responsible for ensuring that your collection and use of such information complies with applicable privacy laws and that you have obtained any required notices or consent.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Engagium Technologies
Email: hello@engagium.in
Website: engagium.in

By using Engagium's website or services, you acknowledge that you have read and understood this Privacy Policy.